ServiceNow
Customer Service Management
Proactive service with entitlements, robust knowledge, and automation.
What we deliver
Entitlements, SLAs, and omni-channel routing
Deflection with KB/communities/VA
Case→problem→change flow for root cause
Integrations with CRM/ERP/field services
Customer health dashboards & CSAT
Playbooks for major incidents/outages
Next step
Channel analysis + entitlement design for faster resolution.